Frequently Asked Questions
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FAQs
Frequently Asked Questions
We’ll chat about any pain you may be experiencing, when it started, and what movements are causing trouble. After a physical assessment, we’ll create a treatment plan that’s right for you.
You can book an appointment quickly and easily through our website. If you’re unsure which treatment is best for you, we also offer a free consultation call to point you in the right direction.
Wear something comfortable that allows easy movement. If we need to access your neck and shoulders, you may be asked to remove your top.
You don’t need to bring anything specific, but if you have any relevant medical reports or details of past treatments, they can be helpful in understanding your condition.
We accept card and contactless payments at the clinic. Payment is taken at the end of your session.
We understand that plans change, so if you need to cancel or reschedule, please let us know at least 24 hours in advance. Late cancellations may incur a charge.
This depends on your symptoms, how long they have been present, your goals and how you respond to treatment. Following your assessment, we will discuss a recommended plan and review your progress along the way. You may also receive exercises or practical advice to support your recovery between appointments.
Please contact us before booking if you intend to claim through private health insurance. Eligibility can depend on your insurer, policy, chosen service and treating practitioner. You should confirm cover and any authorisation requirements directly with your insurer before attending.
Please bring any relevant scan reports, medical letters or details of previous treatment, if available. A current medication list and any exercises you have been prescribed can also be helpful. You do not need to arrange new scans or reports simply to attend your appointment.
Some assessment techniques or treatments may feel uncomfortable, particularly around sensitive areas. We will explain what to expect and adapt our approach to your comfort. Please tell your therapist if anything feels too uncomfortable you can ask us to adjust, pause or stop at any time.
Not at all. We welcome people of all activity levels, whether you exercise regularly, spend long hours at a desk or experience discomfort during everyday activities. Our approach focuses on helping you move more comfortably, improve function and work towards your individual goals.
We can assess persistent symptoms and explore how they affect your movement and daily activities. Your care may include tailored exercise, advice and hands-on treatment where appropriate. We will discuss realistic goals with you and recommend further medical assessment if needed.
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Are you looking to book an appointment? Visit our booking page by clicking the button below. From there, you can select your treatment and choose a time that suits you.